Effective Date: July 1, 2020
When you sign up for an account with us to use the Services, you provide us your name, email, and password to register with us. If you provide us feedback or contact us via e-mail or through the Services, we will collect your name and e-mail address, as well as any other content included in the message, in order to send you a reply. When you place an order for the Services or when you order products through the Services, we or our third-party payment provider will collect payment, shipping and billing information in order to process the transaction. For online payments, we use the payment services of a third party, which may change from time to time. We do not directly process, record or maintain your credit card or bank account information. Other than our third-party payment provider, we do not share your personal information with third parties. We retain information on your behalf, such as messages you send (including the content of the message and the recipient data) using your account. When you participate in one of our surveys, if any, we may collect additional profile information that you choose to provide. We may collect the unique device ID number of the mobile device on which you use the App. We may also collect personal information at other points in our Services that state that personal information is being collected.
How Do We Use Your Information?
We use the personal information that we collect generally to provide the Services (including processing your payment information, arranging for delivery and providing you with invoices and/or order confirmations). Additionally, we use the personal information that we collect to communicate with you and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or Services. In general the personal information that we collect is used to help us communicate with you and improve your experience using the Services. For example, we use the personal information that we collect to contact users in response to questions and requests, solicit and respond to feedback from users, provide technical support, and inform users about promotional offers.
Protection of Personal Information
We implement security measures designed to protect your personal information from unauthorized access. Your account is protected by your account password, and we urge you to take steps to keep your personal information safe by not disclosing your password. We further protect your information from potential security breaches by implementing certain technological security measures. However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. By using the Services, you acknowledge that you understand and agree to assume these risks.
Your Rights Regarding the Use of Your Personal Information
You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. Please note that, notwithstanding the preferences you indicate by unsubscribing from marketing communications, we may continue to send you administrative emails, which may include, for example, important updates to our privacy policies or important information regarding your account or orders you have placed.
Links to Other Websites and Applications
Changes to Our Privacy Policies
We reserve the right to change our privacy policies at any time. We will notify you of significant changes to such policies by sending a notice to the primary email address specified in your account or by placing a conspicuous notice on the Site and App. However, we may not provide notifications regarding nonmaterial changes and simple clarifications, and any such nonmaterial changes or simple clarifications will take effect immediately. Please periodically check the Site and App and our privacy statements for updates.
Retention of Personal Information
When you use the Services, we will maintain your personal information for our records unless and until you ask us to delete this information, except as may be required under applicable law or to protect our rights.
The Services are not directed to anyone under the age of 13. We do not knowingly collect or solicit information from anyone under the age of 13 or allow anyone under the age of 13 to submit personal information. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or legal guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at the email or mailing address listed under the “Contact Us” heading below.
For more information about our privacy practices, if you have questions, or if you would like to make a request or complaint, please contact us at 1-800-613-0482 or firstname.lastname@example.org.